Order & Shipping Policy

Thank you for shopping with julioly

Orders can be placed 24 hours a day, Monday through Sunday. Please allow 2–3  business days for your order to be processed and prepared for shipment. Please note that packages are not shipped from our distribution centers on weekends  and public holidays. 

Delivery times may vary depending on the shipping distance and conditions. 

Tracking Orders

Once your order is ready to be shipped, you will receive a Shipment Confirmation Email that includes your shipment details, tracking number, and a link to the carrier’s website. Please note, notifications cannot be sent if no valid email address is provided. You can also check the status of your order directly on our website by visiting the Order  Status page and entering the required information. 

For further assistance, you may contact our Customer Service team via email. Please be  sure to include your order number and full name to help us expedite your request. 

International Shipping

Nextrend currently offers international shipping to selected countries. Please note that due to internal system restrictions of Korea Post and potential international logistics issues, shipments to certain countries may be temporarily unavailable. In such cases, we will update our Shipping Policy accordingly and keep our customers  informed. 

For further assistance, you may contact our Customer Service team via email. Please be  sure to include your order number and full name to help us expedite your request. 

Business Holidays

Our distribution center does not process or ship orders on the following holidays:

  • New Year's Day
  • Martin Luther King Jr. Day
  • President's Day
  • Company Foundation Day (April)
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day
  • Korea National Holiday

Exceptions may apply, and order processing or delivery dates may occasionally be delayed. 

Stay Updated

Enter your email address to sign up for our newsletter and stay informed about the latest updates, promotions, and product launches.

Refund Policy

Cancellation or refund due to simple remorse is not available. 

If your merchandise arrives damaged, please follow the replacement process outlined below.  

Replacement Process

  • Contact us via email at help@julioly.com with your name, order number, and  details of the damaged merchandise. 
  • Our Customer Service team may request photos of the damaged merchandise  you received. 
  • Please allow up to 2 weeks for the replacement process to be completed.  Exceptions may apply. 

If you have any questions regarding your replacement, please get in touch with our Customer  Service via email at help@julioly.com